Privacy Policy
INTRODUCTION
We at Shoperfume understand and respect the privacy of our customers and users, we do not sell your data. We do not share your data unless you volunteer that data or there is a valid business purpose to share your data, such as to process your order, provide customer service, or enhance your shopping experience.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: We may send you emails about new products, sales, and other updates, if you have granted us permission to do so.
CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting the information and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you would like to withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, you can contact us through email
DISCLOSURE
We may disclose your personal information if we are required by law to do so.
THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Once you leave our company’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy.
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, users must view it frequently. Updates of Privacy Policy on the website will be effective immediately. If we make material changes to the policy, we will notify you here that it has been updated, so that you are aware there might be new information added.
RETURNS AND REFUND
At Shoperfume, we only sell authentic products, we do not sell any counterfeit products and do not support it.
If for whatever reason, you would like to return a product, you must first reach us through email and identify your reasons.
If the return is accepted, you may only return unopened items. Your refund will be processed once we receive the product in the same condition and inspected, it must be the same product.
Shipping cost is non-refundable unless an error is made on our part. Return shipping is also not covered by our company and the customer must bear responsibility for the shipping cost of returning the item. Please note that we do not accept returns on any sample or decant orders.
Once the item is received and inspected, the customer is to expect the refund within a billing cycle. Note that you may only return an item within 14 days after delivery. If the package returned to us, then the customer will be subjected to a re-delivery shipping fee.
Any refund that is issued over an accepted return which was not made by an error of us, will be 85% of the value of the order, excluding shipping. Shipping fees of return will be non-refundable. Opened items will be subjected to 25% fee. Any usage of the fragrance will be subjected to extra charge, depending on usage.
Cancelling the order mid process will result in a 15% cancellation fee.
Refund will not be accepted If the package was not delivered/ or delivered to the wrong address due to an error made by the customer in filling the shipping information.
We reserve the right to refuse any return after 5 days of item delivery.